PowerDNS Carrier Grade Support

This is our highest level of support, offering live telephone help & problem analysis. PowerDNS Carrier Grade support is best suited for organizations relying on PowerDNS for a sizable part of their revenues and that want to be assured of support, no matter what happens.

  • Available 24/7
  • Response time worst case 2 or 4 hours
    • Typical 15 minutes
  • Unlimited queries, unlimited incidents
  • Customizable to your organization’s procurement rules, terms & conditions
  • Including >12 month price commitments in EUR, USD, AUD or GCC currencies
  • Postpaid, support starts on receipt of PO
  • Fully tested binary packages for your platforms of choice

In addition:

  • Strong influence on roadmap
  • Add niche features on demand without invoice
  • Support for customer-authored Lua / Backend scripts

Support is available via:

  • Phone
  • Email
  • Instant Messaging
  • Webex shared desktop
  • SSH

Pricing depends size of deployment, use of home grown scripts or backends, operating systems & backends used. Please contact us for details.