PowerDNS Support from the Experts
Customers benefit from support by PowerDNS experts. Multiple service levels are available (from office hours to 24/7 availability), all defined by SLAs. The support team helps with PowerDNS related issues and collaborates with Professional Services consultants to also resolve problems that are not strictly related to our solutions. We even offer support with deployment and hardware related problems as well as operating system issues, for example network problems or CDN routing.
- 24x7 Support from PowerDNS experts and developers
- Hands-on installation and configuration assistance for optimal performance of your PowerDNS platform
- Local Professional Services team able to assist with advanced customization and migration
- Regular DNS health-check of DNS configurations
- Remote monitoring service for additional support, quick troubleshooting, and platform optimization
- Very active community that identifies and solves potential issues in pre-releases
- Bug-bounty program for effective security
PowerDNS customers can contact the support team using their license key. Please contact us if you are interested in commercial PowerDNS support. For users of our community versions, community support and resources are available.